I have been accidentally billed twice for the same item. What should I do?

Sometimes users get charged twice if they accidentally start more than one subscription or purchase the same item again.

If this happened to you, don’t worry. Contact our Ketoway customer support team and we’ll make sure any double billing is quickly resolved. Please include the following in your message:

1. Mention that you were charged multiple times for the same subscription or item.
2. Attach copies of your payment confirmation emails.
3. Write from the same email you used to sign up for the Ketoway app or include that email in your message (the one where you receive purchase confirmations).

If you need help, you can always reach our customer support here.